1. The right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason. This is applicable on all our products marked as 'standard made'.
This is not applicable on all our products marked or specified as 'personalized / custom-made'.
2. Cancellation period
The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically take possession of the good.
3. Notice of withdrawal
To exercise the right of withdrawal, you must provide us (CREATIVE LAB / Stationsstraat 118A / 9100 Sint-Niklaas / Belgium / [email protected]) by an unambiguous statement (eg in writing by post, fax or e-mail) on the inform you of your decision to withdraw from the contract. You can use the model withdrawal form (below) or make a statement in which you clearly express your wish to make use of your right of withdrawal.
4. Compliance with withdrawal period
In order to comply the withdrawal, it is sufficient to send your communication regarding your use of the right of withdrawal before the withdrawal period has expired.
5. Consequences of withdrawal
If you revoke the agreement, you will receive all payments that you have made up to that point, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than our standard delivery) and in in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. We will refund you with the same payment method as you used to carry out the actual transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for that reimbursement.
6. Right of retention
We may wait with a refund until we have received the goods back, or you may have returned the goods, whichever comes first.
7. Return of the goods
You must notify us of the goods without delay, but in any case no later than 14 days after the day on which you decide to withdraw from the contract and return the goods to us (CREATIVE LAB / Stationsstraat 118A / 9100 Sint-Niklaas / Belgium). You are on time if you return the goods before the 14-day period has expired.
8. Cost of returning
The direct costs of returning the goods are for your account
9. Compensation for the Depreciation
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
Model withdrawal form
(only complete and return this form if you wish to withdraw from the contract)
To [CREATIVE LAB - Stationsstraat 118A - 9100 Sint-Niklaas - Belgium - [email protected]]:
I hereby inform you that I revoke our agreement with order number: (1), regarding the sale of the following goods: (1), Ordered on: (1) / Received on: (1), Name consumer: (1), Address consumer (1), Signature of consumer (1) (only if this form is submitted on paper), Date (1)
(1) complete with adjusted information